Iberostar Waves Tucan, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710

Iberostar Waves Tucan is a 5-star all-inclusive resort nestled inside a tropical rainforest, offering Star Camp activities for kids aged 4-17 and four swimming pools.

Luxurious Suite Options

The Two-Bedroom Penthouse Suite Ocean Front features a large bedroom with king-size bed, walk-in closet, second room with double beds, living room, dining area, and kitchenette. Premium rooms provide jungle views from private balconies.

International Dining Venues

Eight restaurants serve diverse cuisines including wood-fired Italian pizzas, Japanese teppanyaki, and Mexican specialties. The beachside snack bar offers quick bites between swims.

Recreation and Wellness

The Dressel Divers center provides PADI certification and guided diving excursions. The fitness center hosts group classes and personal training, while the spa offers jungle-surrounded massage treatments.

Strategic Beach Location

Iberostar Waves Tucan sits 1.5 miles from central Playa del Carmen, facing Cozumel island. The property provides access to daily boat transfers from Playa del Carmen port.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Room

Max:

2 persons

380 sq. feet

Bed options:

2 King Size Beds

Garden view

Shower

Balcony

room details

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Premium Accessible Room

Max:

2 persons

380 sq. feet

Bed options:

2 King Size Beds

Garden view

Shower

Balcony

room details

Check Prices

Last Room Available

Max:

2 persons

380 sq. feet

Bed options:

2 King Size Beds

Garden view

Shower

Balcony

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Centre

Playa del Carmen 1.9 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 2.0 mi

Cancun (CUN) 37.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Options

“I had an amazing culinary experience at Iberostar Tucan! The variety of dining options was fantastic. I especially loved the Japanese Bonzai restaurant, where the chefs not only prepared delicious dishes but also added a fun and entertaining touch to the dining experience. The Mediterranean restaurant stood out too, with really good service from the staff. I enjoyed the fresh seafood paella prepared right on the beach, which was a good treat during lunch!” view full review

Relaxing Jungle Massages

“One of my highlights was the massage I received in the jungle. I highly recommend Martha, who gave me one of the best massages ever! The environment was tranquil and serene, with the natural sounds of the jungle enhancing the experience. Although I wished for a bit more privacy with sheer curtains, the overall experience was rejuvenating, making it a great way to unwind during my stay.” view full review

Great Activities for Everyone

“I was impressed with the range of activities available at the resort! Whether it was archery, ping pong, or bocce ball, there was always something fun happening. The daily program kept me engaged and added a vibrant atmosphere to my vacation. The 'Star Friends' entertainment team did an excellent job encouraging participation in these activities, which gave my stay an extra dose of fun.” view full review

Comfortable & Clean Accommodations

“My room was in building 12, and while it showed some signs of age, it was always kept impeccably clean by the housekeeping staff. I appreciated the spacious layout, comfortable bedding, and useful amenities like the mini bar. The room had a cozy feel, making it a comfortable retreat after a long day of activities and exploring the resort's beautiful jungle surroundings.” view full review

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Tennis court
Billiard tables
Archery
Yoga class

Services

Paid airport shuttle
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Turkish bath
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710

Map view

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710

City landmarks

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

2.4 mi

152 Calle Quinta Avenida

Quinta Avenida

2.1 mi

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

2200 ft

Mall

Playacar Center Shopping Mall

2400 ft

Carretera 109

Cenote Calavera

1.5 mi

Beach

Playacar Beach

2.4 mi

Mahi Golf Course

2200 ft

Park

Xel-Ha Park

4600 ft

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

3500 ft

Zona Arqueologica Playa del Carmen

1.4 mi

Store

Centro Maya

1.9 mi

Hwy 307 Km 287

Alltournative

4200 ft

Golf Course

Campo de Golf Playacar

4300 ft

Mall

City Club

4900 ft

Mall

Starbucks

4900 ft

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

5200 ft

Av. Benito Juárez

Los Fundadores Park

1.7 mi

Disabled-friendly beach

1.7 mi

Maya ruins

5200 ft

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.4 mi

Calle Carretera Federal 109

Cenote Carwash

1.4 mi

Amusement Park

Xplor Park

2.1 mi

1ra sur y 5ta Avenida Ferry

Casa Tzutuhil

1.6 mi

Playacar

Ruinas Mayas

1.3 mi

Playacar

Xaman Ha Ruins

1.4 mi

Spa Centre

Casa de Aves

1.3 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.7 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

1.8 mi

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.7 mi

Nearby

Piste Cyclable sur Paseo Xaman-Ha

1400 ft

Restaurants

Les Crepes de Paris

1.6 mi

Avenida Paseo Xaman-Ha 25 Playacar Center

Reviews and Ratings

Feedback from previous guests about their experience.

56%

enjoyed the hotel and would happily return

5.6/10

Guest rating

Rooms

7.4

Location

8.4

Service

8.2

Dining

7.8

Leonard

United States, March 2025

5.4/10

My stay at Iberostar Waves Tucan was truly nice. The lush grounds and the animals that roamed around gave the resort a unique charm. although I did notice some noise from the neighboring resort at night. The beach was beautiful, and the staff provided excellent service. However, I encountered some issues with dining availability, especially during busy hours.

Rooms

8.0

The room was spacious and comfortable, with a nice balcony overlooking the greenery. The air conditioning worked well, providing relief from the heat. However, the setup was basic with limited outlets.

Service

9.0

I was impressed by the friendly and attentive service throughout my stay. The staff was always ready to assist with questions about the resort and dining options.

Location

9.0

The resort is nestled in a gorgeous setting with easy access to the beautiful beach. The animal encounters were a good surprise that added to the overall experience.

Dining

7.0

The buffet offered a good variety, though I found some a la carte restaurants to have limited operating hours. I wished for more flexibility in food access between meal times.

Facilities

7.0

The resort facilities, including the pool and beach areas, were enjoyable. However, some areas, particularly the pool, could benefit from maintenance to refresh the look.

Mark

United States, February 2025

5.0/10

I had an amazing week at Iberostar Waves Tucan. The grounds were lush and beautiful, teeming with wildlife, and the white sand beach was stunning. The staff were incredibly friendly and attentive, although my room faced a neighboring resort with noisy entertainment at night. Overall, I enjoyed my stay, and I highly recommend it for families looking for a mix of relaxation and fun.

Rooms

8.0

My room was spacious with a private balcony, although it did show some signs of aging.

Service

10.0

The staff were extremely friendly and attentive, making my experience enjoyable from check-in to check-out.

Location

8.0

Surrounded by stunning nature and wildlife, the location was fantastic, but the noise from the nearby resort was a drawback.

Dining

9.0

The food was fresh and varied, with many options available at the buffet and a la carte restaurants.

Facilities

8.0

The large pool and beautiful beach provided a relaxing atmosphere, though I did notice some noise issues.

Kenneth

United States, January 2025

5.2/10

Iberostar Tucán is a beautiful hotel with stunning grounds, a large pool, and unique wildlife like flamingos and monkeys. However, my experience was marred by subpar food quality and frustrating service. While some staff members were friendly and attentive, I encountered numerous issues with reservations and room maintenance that really overshadowed the positives.

Rooms

5.0

The rooms were clean and well-presented but a bit basic. My expectations were not met as there were issues with the room's maintenance.

Service

5.0

Service was inconsistent, with many staff members seemingly overwhelmed. I felt that management was cutting costs, which resulted in overall poor service and food limitations.

Location

8.0

The hotel is beautifully landscaped, providing a 'jungle-like' atmosphere that is quite special. It's conveniently located near the beach and pools, which enhances the overall experience.

Dining

5.0

I found the food to be quite disappointing. The buffet offerings were often lukewarm, and there were significant issues with securing reservations for the sit-down dining options.

Facilities

6.0

The facilities are good, featuring a large pool and beach area. However, the gym was closed during part of my stay for maintenance, which was inconvenient given my workout routine.

Fred

United States, December 2024

5.6/10

I had an amazing experience at Iberostar Tucan in Playa del Carmen. The lush, green environment was not only beautiful but also home to different wildlife, which made my stay even more good. The food was consistently excellent with a great variety, and the staff provided really good service throughout my time here. However, the noise from nearby entertainment and the early morning leaf blowers were a bit disruptive at times.

Rooms

8.0

The room was spacious, clean, and well-stocked with essentials like a mini fridge and coffee maker. I loved the daily towel animals on my bed, which added a nice touch. However, there was noise from the neighboring resort that made it hard to sleep at times.

Service

10.0

Every staff member I encountered was friendly and attentive. They made me feel welcome and were eager to assist. My experience with servers like Ophelia and Rubisel was particularly nice due to their kindness and dedication.

Location

8.0

The resort is beautifully set in a lush landscape, creating a serene atmosphere. It’s conveniently located near the beach, which I loved. However, the noise from surrounding entertainment disrupted the otherwise tranquil environment.

Dining

10.0

The food was a standout feature with a wide selection that changed daily, including fantastic buffet displays and à la carte dining options. I particularly appreciated the quality of the seafood and BBQ offerings.

Facilities

9.0

The resort's facilities were impressive, including multiple pools and direct beach access. Although the gym was temporarily closed for maintenance during my stay, the other amenities were well-maintained and contributed positively to my experience.

Charles

United States, November 2024

7.2/10

I recently returned from an amazing stay at Iberostar Tucan in Playa del Carmen, and it has quickly become my new favorite resort! The lush, natural grounds are home to an array of wildlife, including monkeys and peacocks, which made my experience feel truly unique. While the buffet selection could be a bit larger, I found the food to be flavorful and enjoyable. One downside was the challenge in finding pool chairs during busy times, but the beautiful beach always had spots available. Overall, this resort offers a fantastic atmosphere and a taste of nature that is hard to beat! 🌴🌺

Rooms

8.0

The room was spacious and clean, although a bit basic and outdated. The large walk-in shower was a nice touch, and I appreciated the ample storage space.

Service

7.0

Most staff members were friendly and professional, while certain interactions felt a bit lacking in warmth. Still, service in the a la carte restaurants was notably good.

Location

9.0

I loved the hotel's location in a gated community with easy access to Playa del Carmen's lively atmosphere. The wildlife around the resort was an added bonus that made for a unique experience.

Dining

8.0

While the buffet had fewer options than I expected, the food quality was impressive. The a la carte restaurants, especially the Japanese one, provided a fantastic dining experience.

Facilities

8.0

The pool areas were great, but finding a spot was often a challenge. The beach was beautiful and well-maintained, and there were plenty of activities available for everyone.

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